1. Phase 1- Vendor Selection
1.1. Deliver Proposal
1.2. Vendor Demonstration
1.3. Vendor Selected
1.4. Handover to Professional Services
2. Phase 2 – Pre Project Arrangements
2.1. Appoint Account Manager
2.2. Confirm Customer team
2.3. Pre Services Documentation Issued
2.4. Pre Services Check List Completed
2.5. Schedule Services
2.6. Brief Consultants & Trainers
3. Phase 3 – Implementation
3.1. Strategic Review
3.2. Deliver Services
3.3. Deliver Training
4. Phase 4 – Post Project Arrangements
4.1. Solution Acceptance
4.2. Issue Customer Feedback
4.3. Account Manager Handover
4.4. Account Manager Project Revisit